Delivery Questions

Where is my delivery?

Our balloons are sent with DPD, once your balloons are on route you can track them here with your tracking number that was emailed to you at the time of your ordering leaving the warehouse.
If your balloons are delayed or your balloons arrived late we can help you in minutes, just click here and let us know your name & order number.

Common Tracking Issues

DPD delivery is not a guaranteed next day service. In a small number of cases, it could be delivered the next working day after you selected. We always recommend requesting to have the balloons delivered the day before you need them where possible, just in case!

Sent to the wrong Depot?
Occasionally DPD will send deliveries to the wrong depot. In this case, they should arrive on the next working day.
No Time Slot showing?
Time Slots will appear on the morning of delivery for DPD deliveries, sometimes up until 11am, as soon as it’s on the road you should see a guide time slot for delivery.

Is a Signature Required for the Balloons?

Your balloons are delivered with DPD and you can request them to leave your delivery in a safe place without a signature when they contact you to tell you the balloons are on route.

Do the Balloons arrive inflated? How are they packaged?

Yes the balloons are sent in large white boxes all inflated, weighted and ready to pop in position.