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Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website Access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of Website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Website Uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website downtime but we shall not be obliged to provide such notice.

Visitor Provided Material

1.6 Any material that a visitor to this Website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links To and From Other Websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Promotional Codes

1.14 Promotional codes are only redeemable on the Bubblegum Balloons website and cannot be used in conjunction with any other promotional activity.

1.15 Promotional codes generated by Bubblegum Balloons are only redeemable on the Bubblegum Balloons website and are not valid on any of our partner sites.

1.16 Bubblegum Balloons reserves the right to cancel Promotional Codes at any time.

1.17 Promotional Codes for the Bubblegum Balloons website are not redeemable against existing orders placed before the promotional code has been generated.

1.18 Promotional Codes, unless otherwise stated, are not valid for phone or email orders.

Exclusion of Liability

1.19 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.20 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


1.21 Any customisable features on and associated websites are designed to be a representation. Bubblegum Balloons reserve the right for the creative license over its products and will provide personalisation in the most effective way for the size, shape and layout of the chosen product. Please note that unless otherwise specified on the balloon example, the only message that will arrive on your balloon is that in which you have typed and provided to us. No refunds, discounts or compensation will be available for the personalisation style differing from that shown within the customise box or customer errors.

Delivery & Collection

1.22 Bubblegum Balloons offer an 8 am - 8 pm or a pre-2 pm delivery service via DHL on your nominated day. If your balloon is for a special occasion we recommend having it delivered the day prior. Due to the current circumstances, courier companies are overwhelmed and cannot 100% guarantee nominated day delivery, therefore we recommend selecting delivery of the balloons for the day prior to account for any delays. 

1.23 Our Click+ range is available for delivery within a set radius of Bubblegum Balloons, GU14 0NR. Due to the balloon sizes & fragility, they require one of our in-house Bubblegum Drivers to deliver them to you with the delivery fee reflecting this service. 

1.24 If a collection is requested and the balloons are not picked up on the desired date, we are unable to provide a refund. If the balloons have begun to deflate, you will be charged for the reinflation. This is due to the balloons being perishable and personalised and therefore unusable for another customer. 

Stock Restrictions

1.25 With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we're working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the Bubblegum Creative Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Online Sales Team will contact you with alternatives.

Changes To Your Order

1.26 Bubblegum Balloons will always try and be accommodating to changes where possible. If you have any essential changes that you'd like to make to your inflated or personalised order, we need a minimum of 2 working days prior to your order being due for delivery to make these amendments and depending on the request there may be an amendment charge. If you inform us within 2 working days of your order being delivered, due to the products being perishable, a 25% charge of the overall value will apply in addition to the original payment due.

1.27 If amendments to the delivery address are required, please email or call us with the changes - [email protected] / 01252626697. If the item has been dispatched, any changes to the delivery address will incur a 24-hour delay on delivery.

Exchanges, Refunds and Returns

1.28 We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.

1.29 Due to the perishable nature of our products, sometimes they may arrive not looking as intended. All of our balloons are assembled by an incredibly dedicated and passionate team who don't allow any items to leave our studio unless they are absolutely perfect. Should your balloons end up damaged in transit, please email us a picture of your product within 24 hours of its arrival and we'll do all we can to rectify. 

1.30 We are unable to issue discounts or refunds if an image of the faulty item isn't provided within 24 hours of arrival. 

Data Protection

1.29 We are unable to discuss orders of any nature with the recipient of the items if they are not also the billable customer. For any queries regarding the order you've received, please have the billable customer get in contact with us.

Law and Jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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About Us

Bubblegum Balloons is run by three friends with a shared passion for creativity and beautiful things. We often get asked how we got into the balloon business, so we thought we would put the story out there for everyone to read. More...

Copyright © 2021 Bubblegum Balloons Limited. Terms & Conditions | Privacy Policy .
Company Registration Number: 08614104. VAT Registration No: 195993829.
Registered Address: Bubblegum Balloons, Unit 16, Armstrong Mall, Southwood Business Park, Farnborough, Hampshire, GU14 0NR