Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website Access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of Website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Website Uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website downtime but we shall not be obliged to provide such notice.

Visitor Provided Material

1.6 Any material that a visitor to this Website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this Website any material:

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links To and From Other Websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Promotional Codes

1.14 Promotional codes are only redeemable on the Bubblegum Balloons website and cannot be used in conjunction with any other promotional activity.

1.15 Promotional codes generated by Bubblegum Balloons are only redeemable on the Bubblegum Balloons website and are not valid on any of our partner sites.

1.16 Bubblegum Balloons reserves the right to cancel Promotional Codes at any time.

1.17 Promotional Codes for the Bubblegum Balloons website are not redeemable against existing orders placed before the promotional code has been generated.

1.18 Promotional Codes, unless otherwise stated, are not valid for phone or email orders.

Exclusion of Liability

1.19 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.20 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Customisation

1.21 Any customisable features on bubblegumballoons.com and associated websites are designed to be a representation. Bubblegum Balloons reserve the right for the creative license over its products and will provide personalisation in the most effective way for the size, shape and layout of the chosen product. Please note that unless otherwise specified on the balloon example, the only message that will arrive on your balloon is that in which you have typed and provided to us. No refunds, discounts or compensation will be available for the personalisation style differing from that shown within the customise box or customer errors.

Delivery & Collection

1.22 Bubblegum Balloons offer an 8 am - 8 pm or a pre-2 pm delivery service via DPD on your nominated day. If your balloon is for a special occasion we recommend having it delivered the day prior. Due to the current circumstances, courier companies are overwhelmed and cannot 100% guarantee nominated day delivery, therefore we recommend selecting delivery of the balloons for the day prior to account for any delays. 

1.23 Our Click+ range is available for delivery within a set radius of Bubblegum Balloons, GU14 0NR. Due to the balloon sizes & fragility, they require one of our in-house Bubblegum Drivers to deliver them to you with the delivery fee reflecting this service. 

1.24 If a collection is requested and the balloons are not picked up on the desired date, we are unable to provide a refund. If the balloons have begun to deflate, you will be charged for the reinflation. This is due to the balloons being perishable and personalised and therefore unusable for another customer. 

Stock Restrictions

1.25 With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we're working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the Bubblegum Creative Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Online Sales Team will contact you with alternatives.

Cancellation & Changes To Your Order

1.26 Bubblegum Balloons will always try and be accommodating to cancellations and changes to orders where possible. If you have any essential changes that need to be made to your order, we're able to accommodate these requests within an hour of the order being placed. If you need to cancel your order, we need a minimum of 5 working days prior to your order being due for delivery to make these amendments and depending on the request there may be an additional charge.

1.27 If amendments to the delivery address are required, we require this information 2 working days prior to the delivery date. Please email or call us with the changes - [email protected] / 01252626697. If the item has been dispatched, any changes to the delivery address will incur a 24-hour delay on delivery.

Exchanges, Refunds and Returns

1.28 We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.

1.29 Due to the perishable nature of our products, sometimes they may arrive not looking as intended. All of our balloons are assembled by an incredibly dedicated and passionate team who don't allow any items to leave our studio unless they are absolutely perfect. Should your balloons end up damaged in transit, please email us a picture of your product within 24 hours of its arrival and we'll do all we can to rectify it. 

1.30 If part of your order arrives deflated we will offer to send a replacement for this part of the order if appropriate; or alternatively we will issue a refund for the deflated balloon. 

1.31 We are unable to issue discounts or refunds if an image of the faulty item isn't provided within 24 hours of arrival. 

Data Protection

1.40 We are unable to discuss orders of any nature with the recipient of the items if they are not billable customers. For any queries regarding the order you've received, please have the billable customer get in contact with us.

1.41 We may process your personal information for our legitimate business interests. ‘Legitimate Interests’ means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. It can and does also apply to processing which is in your interest too. Processing for our legitimate interests may include processing for the purposes of (i) fraud prevention and compliance; (ii) certain direct marketing and promotional activities; (iii) the provision and operation of referral marketing programmes; (iv) network and information systems security; (v) data analytics; (vi) enhancing, modifying or improving our service; (vii) identifying usage trends, or (viii) determining the effectiveness of promotional campaigns or advertising. In connection with the above activities, we may share your personal information with trusted suppliers who assist us in our data processing activities. Bubblegum Balloons does not sell customer information or data to any third party supplier. Our legitimate business interests do not automatically override your interests - we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You have the right to object to this processing if you wish and if you wish to do so please contact [email protected].

Law and Jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.