Bubblegum Balloons FAQs
Please ensure you have read and understood our FAQs along with our Terms and Conditions. If you do not accept the conditions please do not use this website. Your continued use of our website, and any resulting purchases made through the Bubblegum Balloons website, confirms your acceptance of the Terms & Conditions and FAQs.
We reserve the right to amend our FAQs at any time and it is your responsibility to read through them prior to purchase.
Due to driver shortages, DHL cannot guarantee any pre midday services although they will always try and work to these requests. Due to this, we are unable to provide refunds if deliveries aren't made before these selected times.
Saturday & Monday deliveries (including bank holidays): although DHL always tries to deliver on the selected date, their business model is to deliver as quickly as possible. All balloons for delivery on Monday depart our studio with our Friday collection and may result in a Saturday delivery. We're unable to provide any refunds for balloons delivered early. Just like a card, if your parcel arrives early for a loved one, please inform them it's a surprise for their special day & not to be opened early.
DHL is no longer asking customers to sign their handheld units and instead the drivers will sign it on their behalf. We will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit. With this new process, you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.
If your delivery postcode is eligible you may be given the option of collection from our studio in Farnborough, Hampshire (GU14 0NR). Our collection hours are between 10 am and 5.30 pm Monday - Friday or 9 am to 1 pm on Saturday. For further information around the collection, please contact us. We offer contact-free collections, please ring the buzzer on arrival and the team will arrange your balloons at a distance for you.
Please consider the size of your order and the size of your vehicle before selecting our collection option. Bubblegum Balloons are not liable or responsible for the transport of collection items.
With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we're working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the Bubblegum Creative Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Online Sales Team will contact you with alternatives.
Health & Safety
Please note that as a business, Bubblegum Balloons are following all guidelines issued by the Department of Health and Social Care and from Public Health England and are going above and beyond to ensure all employees and visitors abide by these guidelines.
Can I Change Or Cancel My Order?
Due to the current situation, we are running on a heavily reduced team of staff, which makes amendments increasingly difficult to provide.
If you have any essential changes that you'd like to make to your inflated or personalised order, we need a minimum of 2 working days prior to your order being due for delivery to make these amendments and depending on the request there may be an amendment charge.
If you inform us within 2 working days of your order being delivered, due to the products being perishable, a 25% charge of the overall value will apply in addition to the original payment due.
Can I Change The Delivery Address?
Of course! We want to make it as easy for you as possible and will certainly change the delivery address if you pop us an email or give us a call. Please note, once the item has been dispatched any changes to the delivery address will incur a 24-hour delay on your item.
Can I Provide Delivery Instructions?
If you select our tracked or nominated delivery service, this is possible. Once the balloon has been dispatched from Bubblegum Balloons, DHL offers the option for you to leave instructions regarding a safe place or left with a neighbour via text or email. Bubblegum Balloons are not liable for any delivery directions provided by the customer to DHL.
Can I Return My Items?
We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.
Can I Select A Delivery Date?
At the final stage of the checkout, you will be able to choose the delivery date for your products. We advise that you have the items delivered the day before you need them to be on the extra-safe side! We use DHL to deliver our balloons who then provide multiple delivery window options for you to choose from.
Can I Send My Balloons To A Venue?
Bubblegum Balloons can ship to any UK Mainland address; however, we always advise that you let the venue know that the balloons are arriving. Please check whether the venue recommends any specific delivery instructions for your addressing label. If the item is signed for on the date chosen, we are unable to provide a refund should the venue misplace them.
Caring For Your Balloon
Our Inflated Balloons last for up to 5 days depending on how the balloons are stored.
Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at room temperature in order to be in the best condition possible. You can leave these in or outside the delivery box however, we will always advise double-checking the products when they arrive to ensure you are happy with them.
Some balloons, such as our Number & Character packages, arrive on multiple weights so that they can be displayed individually. This may result in the ribbons getting tangled during transit and can be easily separated once out of their box. We're unable to provide refunds for tangled ribbons.
Can I Customise My Balloons?
You are welcome to personalise a range of our inflated Bubbles, Orbz and Marblez.
The customise feature on our website is designed to give a representation of how your chosen wording could potentially look on our balloons. Our team will always use their extensive experience to generate the personalisation in the most effective way for the size, shape and layout of the balloon and your wording. Bubblegum Balloons reserves the right for the creative license over all of its products. No refunds, discounts or compensation are available for the personalisation differing from that shown within the customise box.
Due to Data Protection, we're unable to discuss orders (including who the item is from, resends or faulty items) with the recipient if they are not also the billable customer. For any queries regarding the order you've received, please have the billable customer get in contact with us.
Do You Ship Internationally?
Sadly the balloons don't travel very well in the air, so we're unable to send our inflated balloons overseas.
Do You Work With Charities?
We are regularly contacted with charitable requests and as much as we'd love to support every worthy cause, sadly it's not always feasible. We have a number of charities who we work with on an ongoing basis, as well as doing all we can to support the one-off requests we receive. Please send any charity requests to email@example.com.
Do You Work With The Media & Influencers?
Please fill in our Influencer & Media Form and one of the team will get back to you on your request.
As balloons are so popular for events and content creation, we're contacted daily with requests, so it's not always possible for us to agree to each one.
My Item Was Faulty
Due to the nature of our products, sometimes they may arrive not looking as intended. All of our balloons are created by hand by a team of incredibly professional and passionate balloon ninjas who don't allow any items to leave our studio unless they are absolutely perfect. Should your balloons end up damaged in transit, please email us a picture of your product within 24 hours of its arrival and we'll do all we can to rectify.
As our products are perishable, we're unable to issue discounts or refunds if an image of the faulty item isn't provided within 24 hours of arrival.
The Recipient Wasn't Home
Whilst we understand that sending a gift is ideally to be a surprise, we do suggest that you let your recipient know that they have a parcel coming so they can let you know if they will be available to sign for the gift. If they are not at home the courier will reattempt delivery the following day. Unfortunately, we are unable to issue any delivery charge refunds if the recipient is not at home.
How Do I Book You For My Event?
We'd love to help! To learn more about how our balloon installations work, please explore our Installation page.
When Are You Open?
We're an online business only so cannot provide balloons for walk-in customers. Please call us in advance to arrange a collection of your items.
We are a small family run business so sadly cannot staff our office 24 / 7, but we are here Monday to Friday between 9 am – 5:30 pm and happy to help!
You can call us on 01252 626697.
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